If you’re joining the in-person membership, yes — you’ll need to complete the questionnaire first. It helps me understand your dog’s behaviour, confidence levels, and training history so I can make sure you both start at the right point. If you’re joining the online membership, you don’t need to complete the questionnaire and can get started straight away.

Whether you join in-person or online, you’ll follow the same progressive 12-month training curriculum. In-person members attend weekly classes in Milborne St Andrew and receive their weekly training lessons inside the Fun | Focus | Play® App. Online members receive weekly step-by-step video lessons in the app, with monthly live support calls and optional 1-to-1 coaching upgrades. Everyone gets access to the community inside the app, seasonal workshops, and quarterly social walks.

The membership follows a 12-month structured training programme, with a new topic each month and weekly progression steps. It has been designed to give your dog deep, lasting real-world skills. Although payment is taken monthly, it is still a structured course rather than a casual drop-in class.

The Fun | Focus | Play® Foundation Membership is designed as a 12-month progressive training programme, delivered through a simple monthly subscription rather than one upfront payment. Because the curriculum builds month by month, this isn’t a drop-in or pay-as-you-go class.

You can cancel your membership, but I require one month’s notice in writing, and cancellations must be processed by me (members cannot cancel their subscription themselves through the system). No refunds are given for part-used months or missed classes.

Exceptions may be granted in cases of illness or welfare concerns, and I will always do my best to support you and your dog’s wellbeing.

Yes, there is a one-time £30 joining fee for both in-person and online members. This covers your onboarding, including your 30-minute welcome call, account setup inside the app, adding you to the correct training pathway, insurance, admin work, and reviewing your initial information to ensure a smooth start.

For in-person classes, this is absolutely fine — we just need to make sure your dog starts in the right place. When you complete the Pre-Enrolment Questionnaire, your answers will guide you into either the Amber (Mild Concerns) or Red (Major Concerns) pathway.

Dogs on the Amber pathway will be invited to a 30-minute Mini Assessment Call, where we look at your dog’s confidence, behaviour around dogs and people, and overall readiness for group classes.

Dogs on the Red pathway will begin with a 90-minute Reactive Dog Assessment. This gives us the space to properly understand your dog’s behaviour and triggers. In most cases, dogs on the Red pathway will require a period of one-to-one training first to help them feel safe, supported, and equipped before joining a group environment. Once your dog is ready, they may then be offered a place in the membership, if appropriate.

For the online membership, while this programme is not a dedicated reactive-dog course, many reactive dogs still benefit from the skills taught inside Fun | Focus | Play®. Improving your dog’s focus, responsiveness, and ability to disengage from distractions can make a positive difference when working around triggers. It’s not a replacement for tailored reactivity training, but it can provide valuable foundations for a calmer, more connected partnership.

In-person Fun | Focus | Play® Foundation classes take place on Monday mornings from 10 am to 11 am in Milborne St Andrew. Class sizes are intentionally small, with a maximum of four dog–handler teams, to make sure everyone gets personal guidance.

That’s no problem — the online membership is designed exactly for you. It follows the same training pathway, but with weekly video lessons inside the app, monthly support calls, and an online community. You’re also welcome to travel down for seasonal workshops if you’d like to take part in person.

Yes. Online members receive the same weekly curriculum, delivered through the Fun | Focus | Play® App. The only difference is that instead of an in-person class each week, you’ll follow the video lessons and get support during the monthly live calls. Optional 1-to-1 support can also be added if you'd like extra guidance.

Yes, as long as your dog is comfortable around other dogs and people. The questionnaire will help us place you correctly so your dog starts at the right level. Some dogs join straight away, while others benefit from a Mini Assessment Call or Reactive Dog Assessment before entering classes.

Yes. If you become local or your circumstances change, you can switch to the in-person membership. You’ll just need to complete the questionnaire at that point so we can place you in the right starting point.

If you’re an in-person member and need to miss a week, you can catch up using that week’s lesson inside the app, which walks you through everything step-by-step. Because classes are small and curriculum-based, refunds or partial-month credits aren’t available for missed sessions.